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WE PROMISE
to have an administration which is
1.
accessible
to all ;
2.
fair
2.1
by being
impartial;
2.2
by being
objective as per law ;
3.
simple
3.1
by making
the process less complicated ;
3.2
by
reducing the bureaucratic level in administration ;
4.
quick
4.1
by declaring
that all the services would be rendered within a stipulated time ;
4.2
by fixing
the deadline within which a particular service can be expected from the
office ;
5.
helpful
5.1
by being
courteous ;
5.2
by
displaying names, designation, telephone numbers and location of the
officials ;
5.3
by providing
information and facilitation counters ;
5.4
by providing
information regarding procedures and legal remedies ;
5.5
by informing
public their rights, entitlement and duties ;
6.
efficient
6.1
by providing
services promptly and correctly ;
6.2
acknowledging
communication from people on the spot or within seven days and furnishing
replies within thirty days ;
6.3
redressing
of all complaints and grievances within thirty days
7.
responsive
7.1
by prompt
action for solving the problems faced by the public.
7.2
by reviewing
this charter in every six months for inclusion or omission of services on
the basis of discussion and interaction with the public ;
8.
transparent
8.1
by providing
information on demand wherever applicable ;
8.2
by providing
information regarding services in form of leaflets and handouts at
facilitation counters or notices prominently displayed at the notice
board.
We
expect the people to give their support and suggestions in our service to
the people.
Sd/
(Niraj Verma)
Deputy Commissioner,
Dibrugarh
(Citizen Charter Topics)
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